Customer Service Representative

Hughes Exterminators•St. Petersburg, FL

1d•Onsite

About The Position

Hughes Exterminators, part of the Arrow Exterminators family of brands, is seeking a full-time Customer Service Representative. The company is a family-owned and operated business since 1964, servicing 12 states with multiple offices to provide personalized service. Arrow Exterminators is ranked as the sixth-largest pest and termite control company in the United States by revenue. The company emphasizes family values, a welcoming work environment, competitive compensation, and a robust benefits package. The Customer Service Representative will be the first point of contact for internal and external customers, handling incoming phone calls to identify and resolve issues, which may include scheduling services, taking payments, or updating customer files. The role also involves making outbound calls to ensure technicians are fully scheduled and accounts are paid. The position requires working in a team atmosphere to meet monthly service center goals, utilizing computer skills, problem-solving abilities, and a commitment to creating excellent customer experiences.

Requirements

Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) workweek
Willing to work minimal overtime as needed

Responsibilities

Serve as the first point of contact for any internal or external customers
Act as a detective to determine any problem and find a solution to every issue with incoming phone calls
Assist in scheduling a service
Take a payment
Update customer files
Connect with customers via outbound calls to ensure technicians are fully scheduled
Connect with customers via outbound calls to ensure accounts are paid
Work in a team atmosphere that strives to meet the service center's goals each month