Customer Service Representative
About The Position
Summary: Assist sales and customers with post sales issues, including RMA related issues. Essential Job Duties: Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers. Receive requests over the intranet, internet, fax, and telephone. Provide Tracking, Bill of Lading, and Proof of Delivery Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse Take hunt group calls. Work with transit carriers on freight credits and ship damage claims. Works closely with warehouse personnel to resolve shipping discrepancies. Other duties as assigned (ISO support, other operational assignments, etc…) Regular attendance is an essential function of the Customer Service Representative position Hours for this particular position will be from 8:30 am to 5:30 pm Reporting Relationships: Receives general supervision from the Manager of Customer Service Direct contact with customers, internal departments, the Manager of Customer Service, as well as close interaction with other customer service representatives.
Requirements
- Above average computer skills
- Able to function as part of a team in a multi-task environment
- Strong organizational and follow up skills
- High School diploma.
Nice To Haves
- Some college course work
- Proficiency in foreign language (Spanish, Portuguese, French, German)
- SAP Experience
Responsibilities
- Assist sales and customers with post sales issues, including RMA related issues
- Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers.
- Receive requests over the intranet, internet, fax, and telephone.
- Provide Tracking, Bill of Lading, and Proof of Delivery
- Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse
- Take hunt group calls.
- Work with transit carriers on freight credits and ship damage claims.
- Works closely with warehouse personnel to resolve shipping discrepancies.
- Other duties as assigned (ISO support, other operational assignments, etc…)
- Regular attendance is an essential function of the Customer Service Representative position
Benefits
- Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.
- Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).
- In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.
- ScanSource also celebrates 8 paid company holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
