Customer Service Representative

Hormel Foods•Austin, MN

1d•Onsite

About The Position

This position is for a Customer Service Representative at the Corporate Office in Austin, MN. Hormel Foods does not offer sponsorship for employment-based visas for this role, and relocation is not eligible. Applicants must be authorized to work in the United States. The role requires working 8 hours each day, Monday through Friday, with potential for unplanned overtime. The Customer Service Representative coordinates and processes organizational, sales, and customer requests and data entry, escalating more complex issues to a Lead Customer Service Representative. Key functions include entering customer orders (phone, fax, EDI), making order changes, providing delivery instructions, updating customer information, ensuring timely communication with various internal and external parties, handling resale orders, scheduling delivery appointments, and editing orders for accuracy. The role involves troubleshooting issues with internal and external customers.

Requirements

Customer Service experience.
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Excellent communication and interpersonal skills.
Ability to initiate appropriate action independently.
Broad knowledge of Microsoft Office applications with an emphasis on Excel.
Demonstrated ability to execute detailed work independently and accurately.
Demonstrated organizational skills and ability to prioritize work.

Nice To Haves

1 or more years of related experience.
Broad knowledge of customer base for example Costco, Target, AWG, etc.
Knowledge of ORACLE, ODES and processes.
Experience on Mainframe Order Processing, TSO, or AS400.

Responsibilities

Coordinates and processes all assigned organizational, sales and customer requests and data entry.
Will escalate more complex issues to the Lead Customer Service Rep.
Performs all functions involved in the entering of customer orders to the mainframe to include orders submitted via phone or fax, transferring EDI orders to the mainframe, and making order changes as directed by customers and sales accurately and timely.
Provides delivery instructions to Corporate based Truck Routing and Centralized Transportation areas as well as updating master customer card information.
Ensures timely communication and follow through with customers, sales, centralized transportation, and deployment personnel daily.
Performs resale orders for product movement due to overages/refusals based on OS&D.
Schedules delivery appointments by phone, email, customer websites when applicable.
Edits orders to ensure accuracy in price brackets, price lists, and contract applications.
Seeks sales input for price verification if discrepancy is found.
Works with many internal and external customers as issues arise and will coordinate and troubleshoot with multiple areas.
Will escalate to lead if issue not able to be resolved.