Customer Service Representative

Portland Glass•New Gloucester, ME

22d

About The Position

Are you looking for a place where you can bring your goals? With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family. As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together. Bring your experience and make a difference. As a Customer Service Representative on the Portland Glass team, a typical day for you will include:

Requirements

1+ years of experience in customer service, call center experience preferred
Excellent verbal/written communication skills
Strong Microsoft Office and computer skills
Ability to work in a fast-paced environment
Ability to pass a background check and drug test, per applicable state laws
Education: High school diploma or GED
Physical requirements: Must be able to lift minimum of 25 pounds

Responsibilities

Answer all incoming phone calls from customers in a professional and timely manner
Listen effectively to customer inquiries and concerns, and quickly determine the appropriate course of action
Use a script when communicating the next steps to customers (Insurance Vendor, Sales, Customer Care, Vendor for car parts, etc.).
Understanding and striving to meet and exceed daily productivity goals while providing excellent and consistent customer service
Collaborating with teammates on larger scale projects and initiatives