Customer Service Representative
About The Position
CSR Responsibilities Client Communication and Scheduling Prioritize and manage appointments across multiple platforms (phone, apps, online portals) Conduct outbound calls to re-engage lapsed clients, remind clients of upcoming appointments, and encourage compliance with their pets’ care Use digital tools like two-way messaging, email, and client apps for effective client communication Provide empathetic, professional support in all client interactions, including emergencies undefined Front Desk Operations Triage a multi-line phone system to manage client inquiries, schedule appointments, and process refills Oversee the lobby and facilitate an efficient check-in and check-out process, prioritizing appointments based on the needs of clients and their pets Facilitate clear communication between the medical team and clients regarding the care of their pets Maintain accurate and updated client and pet records in any electronic or paper systems Collect and process payments, manage financial transactions, and ensure accurate end-of-day reporting undefined Client Education and Retention Provide clients with information about their pets’ care, including wellness needs, treatment plans, and seasonal health topics that align with practice focuses Discuss available financing options to help clients make informed decisions about their pets’ care Support clients with pharmacy services, including online autoship enrollments and managing external pharmacy requests, to streamline their experience and encourage compliance Qualifications and Requirements Friendly and professional phone and in-person communication and customer service skills Ability to manage multiple tasks and prioritize effectively · Available to work weekends and holiday rotations as needed At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.
Requirements
- Friendly and professional phone and in-person communication and customer service skills
- Ability to manage multiple tasks and prioritize effectively
- Available to work weekends and holiday rotations as needed
Nice To Haves
- Proficiency with computers and digital tools (experience with EMRs like Avimark or Pulse is a plus)
- One year of customer service experience, especially in veterinary, medical, or similar fields
- Knowledge of veterinary medical terminology and procedures
Responsibilities
- Prioritize and manage appointments across multiple platforms (phone, apps, online portals)
- Conduct outbound calls to re-engage lapsed clients, remind clients of upcoming appointments, and encourage compliance with their pets’ care
- Use digital tools like two-way messaging, email, and client apps for effective client communication
- Provide empathetic, professional support in all client interactions, including emergencies
- Triage a multi-line phone system to manage client inquiries, schedule appointments, and process refills
- Oversee the lobby and facilitate an efficient check-in and check-out process, prioritizing appointments based on the needs of clients and their pets
- Facilitate clear communication between the medical team and clients regarding the care of their pets
- Maintain accurate and updated client and pet records in any electronic or paper systems
- Collect and process payments, manage financial transactions, and ensure accurate end-of-day reporting
- Provide clients with information about their pets’ care, including wellness needs, treatment plans, and seasonal health topics that align with practice focuses
- Discuss available financing options to help clients make informed decisions about their pets’ care
- Support clients with pharmacy services, including online autoship enrollments and managing external pharmacy requests, to streamline their experience and encourage compliance
Benefits
- Career growth opportunities
- Comprehensive medical, dental, and vision insurance
- 401(k) matching
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
