Lunderg - Customer Service Representative
About The Position
We’re an eCommerce brand focused on developing high-quality, highly functional OEM products and bringing them to market primarily through Amazon.com, and then expanding to platforms like Walmart.com and our own store. Our goal is simple: when customers see the Lunderg name, they immediately think of quality and outstanding customer service. We’re a small, international team with big ambitions. We obsess over details, constantly improve our products, and listen closely to customer feedback. If the team wins, everyone wins. We reward both team and individual performance, and we’re building a culture where being excellent in your role helps everyone else perform at their best. We’re looking for a Customer Service Representative who is sharp, reliable, and experienced in Amazon customer support. You’ll be the person who ensures our customers feel heard, supported, and genuinely cared for - while freeing up our current team so they can focus on growing the business. You’ll play a key role in keeping customers happy, preventing escalations, and protecting the thousands of positive reviews we’ve worked hard to earn.
Requirements
- Experience in a similar customer service role within the Amazon ecosystem
- Strong knowledge of Amazon processes (refunds, replacements, order search, compliance on what can/can’t be communicated)
- Detail-oriented
- Proactive
- Empathetic with customers
- Patient under pressure
- Communicate clearly and honestly
- Work hard
- Stay consistent
- Think beyond just today’s ticket - you see the bigger picture and look for ways to improve the system
Nice To Haves
- Experience with Gorgias or similar customer service platforms
Responsibilities
- Reply to customer inquiries within 24 hours and resolve issues with refunds or replacements
- Respond to voicemail messages and make follow-up calls during U.S. business hours
- Master Gorgias and keep templates, rules, and workflows updated
- Become a Lunderg product expert and confidently troubleshoot common issues
- Report product improvement ideas to the Operations Leader based on customer feedback
- Manage funnel emails replies & follow ups (Gift, Warranty, Product Launch) to drive new reviews
Benefits
- Salary: $2,000 - $2,250 per month
- Full-time: Fully remote role
- 21 days paid time off
- Performance-based bonus system (team + individual rewards)
- Real growth opportunity as we build and scale our customer service team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
