Customer Service Representative

Adams County, CO • Brighton, CO

53d • $19 - $27

About The Position

To provide outstanding customer service to the Citizens, visitors and employees of Adams County in person as well as over the phone.  The ideal candidate will be a forward-thinking team player with excellent communication and people skills.  Additional administrative duties may be expected with this position.

The anticipated hiring range for this role is $19.285/hour - $22.178/hour. The full range for this position is $19.285/hour - $26.999/hour.

Requirements

• Principals and processes for providing customer service.
• Modern office methods and procedures.
• Active listening, being able to give full attention to and understanding customer communication and inquiries.
• Clear and concise communication, both orally and in writing.
• Operation of telecommunication equipment including switchboard equipment.
• Use of PC office automation applications.
• Development of positive and harmonious working relationships with those contacted in the course of work.
• Ability to think independently and use sound judgement
• Follow oral and written instructions.
• Ability to sit for long periods of time.
• Ability to sit, stand, walk, kneel, crouch, squat, stoop, reach, push, pull, twist, climb and lift 25lbs.
• Experience: Two (2) years experience in PBX, switchboard, customer service representative or call center operations, as well as operation of a PC utilizing office automation applications.
• Education and Training: High school diploma or GED equivalent.
• License or Certificate: None.
• Background Check: Must pass a criminal background check.

Nice To Haves

• Ability to communicate in Spanish highly desirable but not required
• Additional specialized training in customer service and telecommunications is desirable.

Responsibilities

• Answer incoming calls for Adams County, provide proper call routing, and provide responses to customer inquiries.
• Receive visitors; direct them to agencies, departments and/or individuals.
• Operate and manage switchboard telecommunications and computer equipment.
• Perform clerical duties such as word processing and filing.
• Perform other related duties and responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Oil and Gas Extraction
• Education Level: High school or GED