Customer Service Representative

TEKsystems•Daytona Beach, FL

36d•$17 - $19•Hybrid

About The Position

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call. • This person will be responsible for handling inbound calls pertaining to insurance servicing questions. • Will receive questions from borrowers, insurance agents and financial institutions. • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. • Majority of calls will be in regards to payment and/or coverage questions. • The CSR must be able to multi-task between various systems to research and document the phone calls. • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Requirements

customer service
call center
data entry
mortgage
insurance

Responsibilities

Handling 35-45 inbound calls per day.
Handling inbound calls pertaining to insurance servicing questions.
Answering questions from borrowers, insurance agents and financial institutions.
Answering insurance questions pertaining to home owners insurance.
Addressing payment and/or coverage questions.
Multi-tasking between various systems to research and document phone calls.
Responding quickly and accurately ensuring that both internal and external standards are being met on a consistent basis.
Problem solving and problem resolutions.
Handling all calls in a professional manner.