Customer Service Representative
About The Position
AMVAC has a new opportunity for a Customer Service Representative (CSR) based at their Axis, Alabama location. AMVAC’s CSR provides support to AMVAC’s customers both internal and external and is a key focal point between Commercial Sales, Production and US Customers. This position requires significant individual initiative to respond to customers with a sense of urgency. The successful candidate will be able to manage multiple tasks simultaneously and exhibit exceptional follow through. AMVAC®, an American Vanguard company, successfully serves the results‐driven global markets through development, manufacturing and marketing of products for agricultural and commercial use.
Requirements
- 3+ years of experience in Customer Service
- Accountable success working in a call-center environment
- Teamwork mind-set ready to provide Top-Tier Customer Support consistently
- Excellent computer skills (Word, Excel, ERP)
- Prior knowledge of Bills of Lading (BOL) & Shipping documentation processing
- Ability to interpret logistical models and interface with warehouses
- Must possess a friendly, professional attitude with all customers and contribute to the overall efficiency of the customer service department team
- Demonstrated exceptional follow through on assigned tasks
- Attention to detail
- Must be able to pass post-offer background check and physical
- High School Diploma or equivalent required
Nice To Haves
- Navisphere a plus
- Bi-lingual (English / Spanish) a plus
- Bachelor’s degree preferred
Responsibilities
- Tracks over $30M inventory transactions monthly & manages 350+ orders per month
- Validates product registrations and verifies pricing
- Interfaces daily with customers via telephone inquiries; email and on AMVAC’s #800 line
- Enters all customer orders received via telephone or email into the ERP (QAD) software & Transportation Management System (Navisphere)
- Responds with a sense of urgency to all requests for information from both internal and external customers
- Coordinates designated distribution requirements as directed and seeks to minimize distribution delays and costs whenever possible
- Tracks areas of accountability to facilitate response to management requests for timely status reports and summary information
Benefits
- Health insurance including Medical (PPO); Dental & Vision
- Life and AD&D insurance
- 401(k) Retirement Savings Plan with employer matching
- Employee Stock Purchasing Plan with employee discount
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Vacation, Sick & Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
