Customer Service Representative

PRINSCO • Jesup, IA

1d • $20 - $24

About The Position

As a Customer Service Representative, you’ll be the connection between our customers, sales team, and operations; making sure every order is handled accurately, efficiently, and with care. If you enjoy problem-solving, building relationships, and being part of a collaborative team, this role offers the opportunity to make a real impact while growing your skills.
This position will report to the Customer Service Supervisor.

Requirements

• A customer-first mindset with strong communication skills
• Attention to detail and comfort managing multiple priorities
• Ability to collaborate across teams in a fast-paced environment
• Willingness to learn new systems, products, and processes
• High school diploma or GED required; six months of customer service experience preferred.
• Strong interpersonal and communication skills, with the ability to consistently deliver excellent customer service and communicate effectively one-on-one or in small groups.
• Comfort using technology, including Microsoft Office and Microsoft Dynamics 365 (or the ability to learn quickly).
• Strong written communication skills, with the ability to read, understand, and write basic instructions, emails, and documentation.
• Highly organized and detail-oriented, with the ability to analyze information and solve practical problems in a fast-paced environment.
• Basic comfort working with numbers, data, and simple statistical concepts.
• Proven ability to collaborate effectively with individuals and teams across different functions.
• Act with honesty, integrity, and high personal and professional ethical standards.
• Live out Prinsco’s values through hard work, strong relationships, humble confidence, and integrity
• Support our mission: To care. To contribute. To solve.
• Build and maintain open, respectful working relationships; communicate clearly, set goals, and work through challenges together.
• Prioritize safety in every task, using required tools and equipment properly.
• Maintain a clean, organized, and safe work environment.
• Wear all required PPE and follow all safety policies and procedures.

Responsibilities

• Deliver friendly, professional, and solutions-oriented service to customers and internal partners.
• Serve as a trusted point of contact for customers throughout the order fulfillment process.
• Communicate clearly and consistently with customers and sales representatives to ensure expectations are met.
• Enter, manage, and invoice customer orders daily using Microsoft Dynamics 365 (D365).
• Monitor Electronic Data Interchange (EDI) transactions for key customers to ensure timely and accurate processing.
• Manage orders ranging from single-item shipments to complex, multi-truck loads—keeping accuracy and on-time delivery top of mind.
• Build strong working relationships with sales representatives to understand customer needs, pricing structures, and order requirements.
• Address customer questions or concerns related to orders, deliveries, or accounts, partnering with Accounts Receivable and other teams as needed.
• Respond professionally and tactfully to customer credit or approval inquiries.
• Develop a strong understanding of Prinsco products and accessories, including customer-specific terminology.
• Maintain proficiency in D365, including invoicing, credits, returns, and inventory visibility.
• Support Dispatch and other operational teams as needed.
• Participate in cross-training, continuous learning, and improvement opportunities.

Benefits

• Be part of a team that values collaboration, safety, and doing the right thing
• Gain exposure to multiple parts of the business and build valuable operational experience
• Opportunities for learning, cross-training, and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees