Customer Service Representative

U-Haul•Waukee, IA

22h•Onsite

About The Position

U-Haul is seeking friendly, motivated individuals for the Customer Service Representative position. This role involves being the face of U-Haul's exceptional service, ensuring customers receive assistance with their journeys, inspecting and maintaining equipment, and utilizing up-to-date technology for dispatching and returning equipment. The position offers on-the-job education and opportunities for advancement. U-Haul operates with a 'Hire Fast, Pay Fast' approach, allowing immediate start and same-day payment for working interviews, along with a $100 hiring bonus. Additionally, a $300 cash bonus is provided upon completion of the U-Haul Equipment Inspection and Verification through their 1-2-3 Punch Certification Program at retail stores.

Requirements

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment).
Drive a forklift (certification offered through U-Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U-Haul education through U-Haul University.

Benefits

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
$100 hiring bonus
$300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores