Customer Service Representative

Pratt Industries•Warner Robins, GA

About The Position

The Customer Service Representative will manage the day-to-day requirements for our customers. This position is perfect for anyone looking for a career that offers endless opportunities for growth personally and professionally in a rapidly growing, high visibility business. The Customer Service Representative will be expected to manage customer business orders and address all inquiries and complaints. This is a fast-paced role requiring the ability to multi-task, problem solve, and work cross-functionally within the plant and office. This role will work closely with our team of Sales Representatives and will be directly responsible for building production specifications, accepting and confirming customer purchase orders, confirming inventory availability, ensuring on time and in full delivery, as well as ensuring invoicing accuracy. The CSR position will have daily interaction with Pratt's internal facilities, manufacturing, inventory and logistics teams. The CSR will also have daily interaction with our customers' facility managers and purchasing teams, and will provide rapid responses to all customer inquiries and needs.

Requirements

High school diploma or GED
Experience with customer service in the manufacturing industry.
Experience with management of multiple customer accounts.
Strong communication skills both written and verbal
Intermediate computer skills
Strong math/algebra skills
Problem solving and critical thinking

Nice To Haves

Bachelor’s degree or equivalent education and experience preferred.
Experience with Amtech software preferred.

Responsibilities

Working closely with our sales team to promote business retention and growth.
Creating specs for production with information provided from sales & design.
Processing customer purchase orders.
Handling business customer complaints and questions and following-up with appropriate internal personnel as required.
Confirming On Time and In Full (OTIF) Shipments.
Providing rapid responses to all customer tactical needs (order needs, order changes, freight questions, etc.)
Tracking warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyzing monthly usages and re-stocking per customer.
Maintaining business customer files.
Complying with company policies and procedures.
Additional duties as assigned by management.