Customer Service Representative

TEKsystems•O’Fallon, MO

2d•$20 - $20•Onsite

About The Position

Summary: If you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You’ll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Job Responsibilities: • Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. • Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment • Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner • Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller • Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries • Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns • Maintain established levels of productivity, service, and quality standards • Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures • Complete additional tasks and other projects/duties as assigned • Work overtime as needed

Requirements

Effective, strong, and service focused communication skills, both verbal and written
Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking
Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners
Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity
Minimum of high school diploma or equivalent

Nice To Haves

college degree or currently pursuing is a plus!
Experience in a high-volume contact center with a strong focus on superior service is a plus!
1-2 years Customer Service experience

Responsibilities

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries
Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
Maintain established levels of productivity, service, and quality standards
Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Complete additional tasks and other projects/duties as assigned
Work overtime as needed