TEMP Customer Service Representative
About The Position
FlexStaff is hiring a TEMP Customer Service Rep in Suffolk County part-time. Location: Port Jeferson/Suffolk County Schedule: Monday 8:00- 3:00p.m, Tuesday 8:00-3: 00p.m, & Friday 8: 00a.m-3: 00p.m Rate: $22/hr. The Customer Representative is the first point of contact for patients, delivering outstanding service and support. Primary responsibilities include handling inbound and outbound calls, resolving patient inquiries, and ensuring a positive patient experience, while working closely with the team to meet performance goals and contribute to the overall success of the Patient Access Department.
Requirements
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role preferred but not required.
- Strong communication skills and a customer-oriented attitude are essential.
- Excellent verbal and written communication skills.
- Proficiency in using computer systems and CRM software.
- Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
- Positive attitude, strong problem-solving abilities, and a commitment to delivering exceptional customer service.
- Ability to work flexible hours, including evenings and weekends when required.
Nice To Haves
- Additional education or relevant certifications are a plus.
Responsibilities
- Manage high volume of inbound and outbound calls with professionalism and empathy.
- Address patient inquiries and resolve issues efficiently.
- Troubleshoot and resolve patient concerns, including billing issues, medical inquiries, and technical support.
- Escalate complex issues to the appropriate department as needed.
- Accurately enter patient information and interaction details into the company EMR.
- Maintain confidentiality and handle sensitive information with care.
- Adhere to company policies and procedures, including quality standards and call handling guidelines.
- Participate in training and development programs to stay updated on office and department policies, services, and best practices.
- Work collaboratively with team members and supervisors to achieve departmental goals.
- Share insights and feedback to help improve processes and patient satisfaction.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
