Customer Service Representative

White River Health System Inc • Batesville, AR

6h

About The Position

Assist in processes to enhance Revenue Cycle Operations through collaboration with patients and employees, creating an experience that adds to patient satisfaction.

Requirements

• Education: high school diploma or equivalent required, two- or four-year degree preferred.
• Training and Experience: A minimum of 2 years working hospital service access, clinical services access, physician office or billing and collections is preferred.
• Must meet and manage deadlines.
• Manage difficult or emotional situations.
• Demonstrate an independent work initiative, sound judgment and strong work ethic.
• Professional demeanor and excellent public relation skills.
• Function as part of Revenue Cycle team and exhibit orientation to the larger objectives and goals of the organization.
• Ability to maintain accuracy and confidentiality.
• Excellent verbal, written and interpersonal communication skills.
• Proficient with Windows and Microsoft Office.
• Must be able to report to work fit for duty and free of any adverse effects of illegal drugs, medical marijuana, prescription medication, and/or alcohol.
• Must be able to effectively communicate both orally and in writing with other individuals.

Responsibilities

• Assist with patient questions and concerns on billing and patient financial responsibility.
• Assist with Account Receivable resolution.
• Sets up payment arrangements or arranges for financing with patients that are in need.
• Evaluates patient accounts and provides information regarding the Financial Assistance Program.
• Ensure documentation to support proper handling of accounts, inquiries, and complaints.
• Performs duties following departmental protocol, policies and procedures, and compliance with regulatory agencies.
• Performs other duties as assigned by supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED