Customer Service Representative
About The Position
Our company is a leading provider of travel insurance solutions, committed to ensuring that travelers have peace of mind while exploring the world. We offer a range of comprehensive travel insurance policies designed to meet the diverse needs of our customers. We are seeking a Remote Call Center Agent to join our team and assist consumers in choosing the right travel insurance policies. As a Call Center Agent, you will be responsible for providing exceptional customer service, answering inquiries, and guiding customers through the process of selecting the best insurance coverage for their travel plans. This is a remote position that requires excellent communication skills, attention to detail, and a passion for helping people.
Requirements
- Strong customer service and computer skills.
- Excellent written and oral communication.
- Attention to detail is imperative.
- Ability to work independently in a remote environment and manage time effectively.
- Remote/Work From Home experience preferred.
- Background verification must not inhibit ability to obtain insurance licenses.
- Candidates must have reliable internet/wifi - Internet connection speed-test required.
- Previous experience in a customer service or sales role, preferably in the insurance or travel industry.
- Strong active listening and problem-solving abilities.
- Willingness to undergo training and continuous learning to stay updated on product knowledge and industry changes.
- High school diploma or equivalent; additional education or certifications in customer service or insurance is advantageous.
Nice To Haves
- Remote/Work From Home experience preferred.
- High school diploma or equivalent; additional education or certifications in customer service or insurance is advantageous.
Responsibilities
- Engage with customers via phone, email, and chat to understand their travel insurance needs.
- Educate customers about our insurance products, including coverage options, benefits, and pricing.
- Assist customers in comparing different insurance plans to help them make informed decisions.
- Address customer concerns, questions, and objections in a professional and courteous manner.
- Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction.
- Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance.
Benefits
- Squaremouth is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance,FSA, HSA and 401(k) accounts, paid-time-off benefits, and an internet reimbursement.
- Ongoing training and professional development opportunities, and the opportunity to make a positive impact by helping customers make informed decisions about travel insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
