Customer Service Representative

ALLIANCE TUBULAR HOLDINGS LLC•Alliance, OH

24d•Onsite

About The Position

PTC is a leading manufacturer and marketer specializing in welded and cold-drawn mechanical steel tubing, tubular shapes, OCTG, Line Pipe, Pressure Pipe, Chrome bar, as well as precision parts and assemblies for diverse industrial applications. We at PTC value our employees’ health and wellness. We offer the following: FREE Healthcare HSA option Dental Vision Life Insurance Dependent & Spouse Life Insurance Long Term Disability Cancer & Critical accident coverage 401K plan with company match Referral Bonus Annual college scholarship available for children & grandchildren of PTC employees Tuition Reimbursement eligibility PTC Alliance has a vacancy for a self-motivated, action oriented, and experienced Customer Service Representative in Alliance, OH. The Customer Service Representative will play a vital role in engaging and building strong relationships with our customers. At PTC Alliance, we recognize that the ability to sustain our competitive advantage is by investing in the development of our employees, driving innovations, and new solutions for a better tomorrow. Why Join PTC Alliance? With PTC Alliance, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally. • Your personal strengths will empower you to succeed and make an impact from day one. • You will be inspired to learn and grow, and to get the support you need to identify and achieve your career aspirations. • Your contributions will not only meet the challenges of our customers, but help them propel their industries forward. • You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged. Just like you, we are driven to make a difference.

Requirements

High school diploma or equivalent required, post-secondary preferred.
A minimum of 1-3 years of experience in sales or customer service required.
Excellent interpersonal and communication skills, including written.
Ability to work with all levels of employees, customers, clients, etc.
Must be detail-oriented and possess the ability to multi-task.
Ability to creatively and proactively problem-solve.
Professional and dependable.
Must be adaptable and able to understand varying customer needs
Strong proficiency using Microsoft Excel preferred.
Familiarity with SAP or Oracle a plus but not required.

Responsibilities

Provide accurate and timely pricing and product support to customers and outside sales personnel. This would include lead times, pricing, confirmation of purchase orders, manufacturing status developments, changes, etc.
Log quote wins and losses documenting relevant feedback regarding pricing, competitive market information, or other factors.
Assist outside sales personnel in reviewing and quoting new and renewal business.
Keep outside sales representatives informed on progress developments, regarding sales opportunities and proposals.
Initiate follow-up calls on pertinent inquiries or developments.
Work with appropriate staff for proposals and RFQ’s.
Assist customers with claim and invoicing issues.
Continually learn – both taught on the job and self-led to build expertise in the field.
Facilitate sales team and customer meetings, as necessary.
Perform other duties as required.

Benefits

FREE Healthcare
HSA option
Dental
Vision
Life Insurance
Dependent & Spouse Life Insurance
Long Term Disability
Cancer & Critical accident coverage
401K plan with company match
Referral Bonus
Annual college scholarship available for children & grandchildren of PTC employees
Tuition Reimbursement eligibility
company matching 401(k) with immediate vesting schedule
medical insurance (including an HSA option)
dental
vision
life insurance
short- and long-term disability
health club reimbursement
100% tuition reimbursement
employee assistance
employee referral bonus program
flexible spending accounts for transportation, medical, and dependent care
Bonus Program eligibility