Customer Service Representative
About The Position
GF Building Flow Solutions (former Uponor) is a division of GF and a leading provider of smart and sustainable solutions for the safe and efficient use of water in buildings. Our technologies ensure comfort, hygiene, and energy efficiency in residential and commercial environments across the globe. Join us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter. The Customer Service Representative is responsible for all contact with our customers (Distributors & Reps) pertaining to but not limited to customer purchase orders including status and changes, pricing on purchase orders, availability of product, shipping information, status of backorders, as well as order entry, researching credits, providing information to other Uponor departments in regard to sales, shipping status, backorders, errors, and customer orders. This role is considered a HYBRID position with periodic onsite work at our headquarters in Apple Valley, Minnesota.
Requirements
- Requires a High School Diploma or equivalent
- Excellent communication, organization, and problem solving skills
- Two years daily customer interaction in a professional role, either face to face or over the phone.
- Ability to maintain a positive attitude in a fast-paced, multi-task environment
Nice To Haves
- Associates degree
- Experience and knowledge of Oracle ERP systems, specifically Order Management
Responsibilities
- Accurately Processes incoming customer purchase orders for customer base - manual and EDI.
- Manages all incoming calls and requests for specific customer base in a very positive, customer centric manner.
- Processes all research and credit memo requests for customer base.
- Provides inside support to Uponor sales group as well as collaboration and assistance within the customer service dept.
- Seeks out opportunities to contribute to the business success through proactive involvement in team initiatives.
Benefits
- Best-in-class health benefits (medical, dental, vision)
- 160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals- MN Based Employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
