Customer Service Representative
About The Position
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center. Join our dedicated team and make a difference in our vibrant, supportive call center environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!
Requirements
- Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service.
- Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations.
- Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays.
- Experience: At least 1 year of customer service experience in a single role.
- Education: High School Diploma or GED.
- Background Check: Must pass a background screening.
- Typing Skills: Minimum typing speed of 25 WPM.
- Assessments: Candidates must pass onsite assessments with a score above 80% prior to interviewing.
Responsibilities
- Customer Assistance: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles.
- Problem Solving: Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support.
- Service Coordination: Coordinate with service providers to ensure timely assistance to the customer.
- Follow-Up: Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction.
- Documentation: Maintain accurate records of all customer interactions and services provided.
Benefits
- Competitive Salary: Starting pay of $18.00/hr., plus incentives.
- Training: Paid training provided to ensure you have the skills needed for success.
- Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance.
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data.
- Referral for Life Program™: Earn a residual bonus every pay period.
- Engaging Work Environment: Enjoy luncheons, contests, and other incentive programs.
- Career Growth: Opportunities for advancement within the company.
- Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
