Customer Service Representative

Parker•Holly Springs, MS

46d

About The Position

Position Summary Responsible for managing customer service accounts of different levels (low to high) of complexity to support division business objectives and to meet customer performance. Expectations. This role requires extensive internal and external customer communication, direction, coordination, and oversight of assigned customer accounts. Essential Functions: The Customer Service Representative will work independently and with a team to provide exceptional customer service to our customers. Support customers across all aspects of the order lifecycle, including order entry, order changes, and issue resolution to ensure customer satisfaction. Work closely with Shipping daily for urgent and expedited shipments. Partner with cross-functional teams - including but not limited to Accounting, Supply Chain, Production, Quality and Sales. Provide division support to other departments as needed. Respond to phone calls, emails, IM and chat regarding order status, price/availability, etc. promptly and professionally Navigate and utilize customer internet portals effectively. Perform additional duties as assigned or required.

Requirements

High School Diploma or GED required.
Two years customer service or inside account representative experience with similar essential job functions preferred.
Experience with main frame driven computer systems, i.e., MSS, On Demand or SAP.
Work-related experience in Microsoft Office particularly, Word, Excel, and Outlook .
Ability to communicate clearly and effectively with both internal and external customers.
Comfortable interacting with customers in person during on-site visits while demonstrating professionalism.
Strong written communication skills with attention to grammar, punctuation, and style.
Exceptional attention to detail and accuracy across all job responsibilities.
Self-motivated, positive attitude, flexibility, ability to focus and perform multiple tasks in a high-pressure environment
Strong organizational and time-management skills with the ability to prioritize competing demands.

Nice To Haves

4-year college degree preferred.

Responsibilities

Manage customer service accounts of different levels (low to high) of complexity to support division business objectives and to meet customer performance.
Extensive internal and external customer communication, direction, coordination, and oversight of assigned customer accounts.
Work independently and with a team to provide exceptional customer service to our customers.
Support customers across all aspects of the order lifecycle, including order entry, order changes, and issue resolution to ensure customer satisfaction.
Work closely with Shipping daily for urgent and expedited shipments.
Partner with cross-functional teams - including but not limited to Accounting, Supply Chain, Production, Quality and Sales.
Provide division support to other departments as needed.
Respond to phone calls, emails, IM and chat regarding order status, price/availability, etc. promptly and professionally
Navigate and utilize customer internet portals effectively.
Perform additional duties as assigned or required.