Customer Service Representative

Johnson Brothers • San Antonio, TX

31d

About The Position

Serves customers and Sales Managers by providing product and service information; resolving product and service problems. Job Description:

Requirements

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette
• Resolution driven and customer service oriented
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including: MS Office (Excel, Word and Outlook), NetSuite experience is helpful
• Perform wide variety of administrative duties as assigned
• Local candidates preferred (no relocation package available)

Responsibilities

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
• Assisting customers with questions regarding order status, pricing, and shipping issues.
• Accurate data entry of customer orders.
• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
• Answering telephone and utilizing the switchboard to transfer calls as needed.
• Assist the team as needed and be able to backup other jobs during vacations and illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Associate degree