Customer Service Representative
About The Position
American Supply (AMSU) is a wholesale distributor of welding supplies serving customers across Latin America, and the Caribbean. We move product fast and hold high standards - every order must be right, every time. We are hiring a Customer Service Representative to serve as the primary point of contact for customer inquiries, order status, and issue resolution. This role sits at the intersection of sales, operations, and logistics - you will be responsible for making sure customers have the information they need and that their orders are handled correctly from placement to delivery.
Requirements
- 1–3 years of customer service experience, ideally in a distribution, wholesale, or logistics environment
- Strong verbal and written communication skills
- Bilingual (English/Spanish) required - our customer base is bilingual
- Organized, calm under pressure, and able to manage multiple active inquiries
- Basic computer proficiency - experience with order management systems or QuickBooks a plus
- Professional phone manner and email etiquette
- Reliable, punctual, and committed to following through on customer commitments
Nice To Haves
- experience with order management systems or QuickBooks a plus
Responsibilities
- Answer and respond to inbound customer inquiries via phone and email
- Provide order status updates and estimated delivery timelines
- Coordinate with the warehouse team to resolve shipping discrepancies or delays
- Process order changes, returns, and follow-up requests
- Maintain accurate records of customer interactions and order activity
- Escalate unresolved issues to the appropriate internal team promptly
- Support invoice and billing inquiries in coordination with operations
- Assist with outbound customer communication for promotions or order confirmations
- Maintain a professional, solutions-first tone in all customer interactions
Benefits
- Customer-facing role with real impact on client retention and experience
- Stable, full-time position in a growing wholesale distribution company
- Bilingual team environment - your language skills are a valued asset
- Collaborative culture with direct access to operations and leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
