Customer Service Representative I

Pelican•Torrance, CA

9d•Onsite

About The Position

The Customer Service Representative provides exceptional service and builds strong relationships across Pelican’s customers. This role requires attention to detail, responsiveness, and acquiring a strong understanding of Pelican’s products and systems to ensure customer satisfaction.

Requirements

1–2 years of experience in a fast-paced office or customer service environment.
Proficiency in Microsoft Office (particularly Excel), SAP, and general knowledge of EDI systems.
Excellent written, verbal, and interpersonal communication skills.
Highly detail-oriented with strong customer service, organization, and follow-up capabilities.
Proficiency in Word, Excel, and other applicable business software.

Responsibilities

Accurately processes customer orders, RMAs, and credit/debit memos; maintains customer cross-references and monitors backlog to ensure product availability or recommend alternatives.
Serves as the internal point of contact for contract and custom orders, coordinating with cross-functional teams and providing proactive customer updates.
Prepares and manages customer quotations, including freight estimates and lead times; escalates priority quotes and communicates status effectively.
Supports customers with product selection and technical inquiries by providing product knowledge, specifications, test data, drawings, and samples.
Delivers high-quality customer support via phone and email, resolves complaints in coordination with internal teams, and assists with administrative, CRM, quality, and safety-related tasks.

Benefits

Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
401k plan – with immediate match
Great Benefits – several options including Pet insurance for our animal lovers.
Health Savings Account Contribution
Wellness Discount Program
Global Mental Wellness Program
Quarterly Employee Celebration Days
Peer to Peer Recognition Program
Service Recognition Program
Exceptional Employee Satisfaction Scores
Ample free parking with EV Charging Station
Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
Employee referral program – get paid to work with your trusted network.
Prime location – minutes away from the beach!
Established reputable brand offering premium products – you’ll be proud to represent Pelican!
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.