Customer Service Representative

VCA Animal Hospitals•Rohnert Park, CA

5d•$20 - $23

About The Position

In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable. This position pays $20/hr - $23/hr , dependent on experience, education, certification, etc.

Requirements

Skills in staff and client relations
Effective communication
High emotional intelligence
Compassion for both pets and people
Commitment to continuous learning in veterinary administration
Strong focus on customer service
Excellent listening and communication skills with management, doctors, clients, and associates

Responsibilities

Warmly greeting clients in person or over the phone.
Handling telephone calls, texts, emails, WOOFware and Teams messages.
Managing patient check-ins, appointment scheduling, and confirmations.
Explaining treatment plan fees and invoicing to clients.
Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
Offering alternate payment methods to clients.
Managing patient records for appointments.
Overseeing electronic medical records, reports, and correspondences.
Ensuring appointments, medical records, and electronic payments are well-organized.
Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
Making quality decisions to choose the most appropriate course of action.
Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
Participating in webinars and other continuing education opportunities to expand your knowledge and skills