Customer Service Representative - Salina Home Medical Services

Ascension Health • Salina, KS

36d • Onsite

About The Position

Perform a variety of customer service functions.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Nice To Haves

• Patient demographics/intake
• Knowledge of insurance qualifications for medical equipment
• Knowledge of Medical Equipment preferred
• Ability to Multi-task, organizational skills
• Ability to communicate with patients, caregivers, Physicians
• Computer Skills
• High Call Volumes

Responsibilities

• Handle customer service inquiries and problems.
• Provide orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
• Use systems for tracking, information gathering, or troubleshooting.
• Respond to inquiries and may refer customers to secondary sources.
• Maintain records as appropriate.

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community
• Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees