Customer Service Representative

TEKsystems • Bloomfield, CT

36d • $17 - $19 • Onsite

About The Position

We are seeking a Customer Service Representative to join a fast‑paced, customer‑focused operations team. This role supports both external customers and internal field partners by responding to service requests, resolving inquiries, and delivering a high level of customer experience across multiple communication channels.

Requirements

• 1–2 years of customer service experience (call center or high‑volume support environment preferred)
• Comfortable working in a fast‑paced, performance‑driven setting
• Minimum typing speed of 65 WPM
• HS Diploma or Equivalent

Nice To Haves

• Prior customer support or contact center experience
• Familiarity with CRM platforms and ticketing systems
• Experience supporting internal teams in addition to external customers

Responsibilities

• Respond to a high volume of customer and field team inquiries via phone, email, and ticketing systems
• Manage 100–160 calls/tickets per day in a fast‑paced environment
• Provide professional, accurate, and timely customer support using an internal knowledge base
• Collaborate cross‑functionally with internal teams to resolve customer issues efficiently
• Maintain detailed and accurate records of all interactions, requests, and concerns within the CRM system
• Ensure customer satisfaction through clear communication and consistent follow‑through

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees