Customer Service Representative
About The Position
At PDQ Doors, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you. We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Milford, OH team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. As the voice of PDQ Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.
Requirements
- 1+ year of customer service experience (home services experience is a plus
- Strong communication and active listening skills
- Organized, with excellent time management and multitasking abilities
- Friendly, calm under pressure, and a team player
- Willing to work a Saturday rotation.
- High school diploma or equivalent
Nice To Haves
- Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
Responsibilities
- Provide professional, empathetic customer service with a positive attitude
- Handle a high volume of incoming calls efficiently and effectively
- Communicate clearly across multiple channels to resolve issues and provide timely updates
- Research and recommend solutions that best fit customer needs
- Accurately document customer interactions and maintain up-to-date records
- Coordinate with technicians and internal teams for seamless service delivery
- Develop a deep understanding of our services and become a trusted resource
Benefits
- Health, Vision, and Dental Insurance
- Paid Time Off and Paid Holidays
- 401(k) with company match
- Employee Discounts and Referral Program
- Career growth opportunities within a respected and expanding company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
