Customer Service Representative

Interstate Connecting Components (ICC) • Cypress, CA

34d • Hybrid

About The Position

The major objective for this position is to provide essential elements of
support for the Inside Sales Staff and Branch Management Team, while learning
the key areas of our business in hopes of positioning yourself for future growth
within the organization. This is the first step to an amazing career in sales
with our organization. The Customer Service position is responsible for order
entry and maintenance, reporting, backlog review, spreadsheet administration,
and providing overall support of important branch administrative needs. The
position also provides back up support for the sales team on customer needs and
helps to grow sales with certain accounts.

A strong predictor of success for a Customer Service Rep is the ability to
manage multiple daily tactical priorities at a quick pace. You are a focal point
for great customer service for our branches as you collaborate with the inside
team to build solid relationships with our people, customers, and suppliers.
Your ability to fully engage with the entire branch team and deliver a high
level of service to both internal and external customers will ensure the
branch's customers are continually delighted with the Heilind experience.

Requirements

• 2-4 years business experience in a manufacturing or distribution environment.
• High School Diploma
• Must be a US Citizen due to Naval Contractual Agreements.
• Must be able to report to assigned office location during scheduled in-office workdays.
• Excellent interpersonal and communication skills.
• Advanced knowledge of Excel, Outlook, and Word.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Excellent phone etiquette.
• Strong organization and ability to multi-task.

Nice To Haves

• ERP system order entry experience a plus.

Responsibilities

• Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.
• Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel.
• Within the first 90 days, you will need to learn the Heilind CRM system and resources -- working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time.
• Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch.
• Within the first 6 months, you will need to provide one process improvement idea related to your position.
• Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED