FT Customer Service Representative

Planet Fitness • Pittsfield, MA

1d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across 200+ clubs nationwide, aiming to transform lives through affordable fitness and create a Judgement Free fitness experience. The company values accountability, drive, passion, and ambition. They believe in the power of their people to make a difference and are looking for individuals whose passion meets purpose. The Customer Service Representative is responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.

Requirements

• Customer service experience
• Must be 18 years of age or older
• Basic computer proficiency

Nice To Haves

• High school diploma/GED equivalent preferred

Responsibilities

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment

Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees