Customer Service Representative - FT

Avis Budget Group • Boise, ID

1d • Onsite

About The Position

Avis Budget Group is immediately hiring for a Customer Service Representative. This dynamic, hands-on role is based at airport locations and involves working outdoors, staying active, and helping customers have a great experience. The ideal candidate is adaptable, service-minded, and takes pride in assisting customers throughout their day. Avis Budget Group is a team of 25,000 driven people focused on moving the future of transportation forward with innovative, customer-focused solutions. The company believes great service starts with people who care and fosters a performance-driven culture that encourages and supports employees through leadership, training, tools, and rewards. Avis Budget Group is an Equal Opportunity Employer and a vehicle rental provider operating recognized brands like Avis, Budget, Zipcar, Payless, France Cars, Apex, and Maggiore.

Requirements

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• A customer-first mindset with a genuine desire to help people and create positive experiences
• Strong customer service skills, including professionalism, patience, and clear communication
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely

Nice To Haves

• 6 months retail or customer service experience in a fast-paced environment

Responsibilities

• Assist customers throughout various parts of the rental and return process on our airport lots
• Check vehicles
• Enter information into a handheld device
• Process rentals for loyalty customers
• Assist customers at exit gates
• Check in vehicles at return
• Provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees