Customer Service Representative

Minerals Technologies

18h•Remote

About The Position

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. Their products are an essential part of everyday life, used in consumer goods (paper, packaging, food, pharmaceuticals, household, personal care, pet care, automotives) and industrial settings (steelmaking, metalcasting, construction, infrastructure, wastewater remediation). The company is listed on the New York Stock Exchange (MTX), headquartered in New York City, and has over 150 locations worldwide, with approximately 4,000 employees in 34 countries and 12 R&D centers. They prioritize working safely, communicating openly, and managing resources and businesses responsibly. This full-time position is responsible for the entire order management process from order placement through invoicing, and will be remote.

Requirements

At least 5 years experience as a Customer Service professional for a manufacturing company
Excellent Customer Service, written and verbal communication skills
Must be reliable and able to work independently, under minimal supervision
A high degree of professionalism
Strong collaborative, problem solving and interpersonal skills
Great organizational and prioritizing abilities
Superior multi-tasking abilities and very detail oriented
Proficiency with MS Word, Excel and Outlook
Desire to work in a fast paced environment

Nice To Haves

Associates degree preferred
Experience with TL, LTL and Rail transportation
Experience with Oracle and EDI

Responsibilities

Ensures delivery of world class customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve customer inquiries.
Enter, acknowledge, process and follow-up on customer orders received via e-mail, fax and phone.
Facilitates the overall order management process; this includes accurate ordering, production scheduling and transportation oversight.
Works closely with the Sales teams to understand Customers, current formulations and pricing.
Supports maintenance of accurate pricing, and product information in the Customer Master files.
Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues.
Act as liaison between external and internal customers; this includes, but is not limited to Plant Operations, Sales, Global Shared Services and Transportation.
Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
Reports, monitors and provides feedback to customers on complaints and corrective actions