Customer Service Representative (Main Branch)

First Hawaiian Bank•Honolulu, HI

63d•$19 - $23•Onsite

About The Position

Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Main Branch in Oahu. In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank's products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank. Compensation The hourly pay range for this role is $19.00 - 22.50/per hour, commensurate with experience; plus sales incentives.

Requirements

Associates degree in business and/or equivalent work skills required.
Upon acceptance into the position, mandatory completion of FHB CSR School.
Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
Ability to use judgement and discretion regarding customer transactions and confidential information required.
PC skills in word processing required.
Must be able to type 35wpm.

Responsibilities

Provide quality customer service to bank customers both inside and outside the branch
Promote the Bank's products and services which includes informing the customer of benefits and features
Act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc.
Project a professional image and appearance as a representative of the Bank