Customer Service Representative
About The Position
The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients. You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us! The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution. What makes us different? Medical benefits begin on your first day Tuition reimbursement available after 6 months, up to $5000/annually Competitive paid time off, including holidays
Requirements
- Minimum high school diploma or GED
- Prior experience in a customer-facing role
- Ability to adapt to change and work well in a fast-paced environment
- Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.
Nice To Haves
- Excellent verbal, written, and listening skills
- Strong attention to detail
- Great communication skills, a love for talking to people and ability to WOW customers on every call
- Ability to multi-task using technology
Responsibilities
- Receive in-bound calls from customers and provide superior service
- Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
- Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
- Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind
Benefits
- Medical benefits begin on your first day
- Tuition reimbursement available after 6 months, up to $5000/annually
- Competitive paid time off, including holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
