Customer Service Representative - CSR 26-00234

NavitsPartners•Wilmington, DE

14h•$20•Onsite

About The Position

We are seeking a professional and customer-focused Customer Service Representative to support a high-volume call center environment. This role involves handling inbound customer inquiries while also performing back-office functions related to billing, collections, and service processing. The ideal candidate will deliver accurate, timely, and courteous service to both internal and external customers.

Requirements

Minimum 2 years of customer service experience in a call center, front office, back office, billing, or collections environment
Associate’s degree or equivalent from a two-year college or technical school preferred
Strong ability to prioritize and manage multiple competing tasks
Comfortable working in a digital environment using computers, laptops, tablets, smartphones, and related software
Working knowledge of Google Workspace (Docs, Sheets, Email, etc.)
Strong communication, problem-solving, and organizational skills
Ability to work independently while maintaining attention to detail

Nice To Haves

Experience in a regulated utility or municipal customer service environment preferred
Experience using CC&B Customer Billing System or similar customer billing platforms preferred

Responsibilities

Handle a high volume of inbound customer calls as a primary responsibility
Perform back-office customer service functions, including: Billing inquiries and adjustments
Field service processing, scheduling, and completion
Collections, bad debt processing, and cash handling
Provide professional, effective, and efficient customer service in compliance with company policies, procedures, and applicable regulatory requirements
Receive, investigate, and resolve customer calls, emails, complaints, and inquiries related to billing, collections, and other customer service matters
Ensure customer interactions, service orders, and transactions are handled accurately, timely, and efficiently
Achieve established customer service metrics and satisfaction goals
Ensure all service orders are accurately entered into the Customer Information System (CIS)
Assist with routing new development for meter reading and CIS entry
Perform reception and cashiering duties professionally
Process customer payments, prepare daily deposits, and maintain cash and reconciliation reports
Maintain accurate customer records, billing data, service orders, and related documentation
Promote and explain company programs, initiatives, and services (e.g., ACH, eBilling, conservation programs)