Customer Service Representative- Restoration
About The Position
Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating and air conditioning, restoration and flood, reconstruction, and lining services. Across all of San Diego including our main office, you'll work within a supportive and inclusive team culture. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families. Pay & Benefits: Hourly pay 18-25/hour DOE Full medical, dental, vision, and life insurance plans with 401k company matching Sick time: 40 hours front-loaded when you reach 90 days Paid time off: floating holidays & vacation starts accruing after 90 days Career advancement: BHP employees experience lasting careers with opportunities for growth and promotion within the organization.
Requirements
- Minimum 2-3 years of experience as a Customer Service Representative
- Telemarketing / Call Center / High Volume experience
- Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
- Operate standard office equipment (computers, phones, copier, fax machine or scanner).
Responsibilities
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Follow-up on all pending and recommended work with customers and their technicians
- Learn the Restoration business and participate in training to develop call-taking skills
- Take the extra mile to engage customers
Benefits
- Full medical, dental, vision, and life insurance plans with 401k company matching
- Sick time: 40 hours front-loaded when you reach 90 days
- Paid time off: floating holidays & vacation starts accruing after 90 days
- Career advancement: BHP employees experience lasting careers with opportunities for growth and promotion within the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
