Customer Service Representative

Lifetime Brands Talent Acquisition • Las Cruces, NM

6d

About The Position

The Customer Service Representative is responsible for servicing a core group of customers and their related Sales contacts to achieve complete customer satisfaction while ensuring accurate and timely fulfillment of their orders.

Requirements

• HS Diploma required
• 1 year of relative Customer Service Experience
• Knowledge of supply chain, logistics and order to cash processes is a plus
• Strong written and oral communication skills
• Strong analytical skills
• General knowledge office software programs, such as Word and Excel and must demonstrate strong computer skills in general.

Nice To Haves

• Knowledge of supply chain, logistics and order to cash processes is a plus

Responsibilities

• Confirm purchase orders for assigned customer base using parameters provided by management
• Assess and resolve pricing and quantity issues on purchase orders
• Work with team members and other departments on resolving issues with orders
• Correspond with customers
• Use reports and other tools to maintain and track orders
• Review, evaluate and research claims from customers
• Provide back up support to other team members, when necessary
• Perform other duties as assigned

Benefits

• All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans
• Flexible Spending Accounts for Health and Dependent Care
• Short-Term Disability & Long-Term Disability
• Company Paid Basic Life and Accidental Death & Dismemberment Insurance
• Eligibility in the Company's 401K plan, after 90 days of employment
• Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions
• 10 Company Paid Holidays
• Employee Product Discounts
• Tuition Assistance
• Employee Assistance Program
• Volunteer Opportunities- 4 hours of paid optional volunteer time (annually)
• Seattle, WA based employees are provided with commute trip reduction incentives
• Benefits are offered to employees who work 30 hours or more
• In addition to the above, we offer voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED