Customer Service Representative - Nicholasville

City National Bank of WV • Nicholasville, KY

4h • Onsite

About The Position

City National Bank is seeking passionate individuals to join their team as Customer Service Representatives. As one of the leading banks in the region, they pride themselves on providing exceptional service to their customers. The bank offers an inclusive and supportive work environment where employees can thrive both personally and professionally. City National Bank is committed to excellence, constantly striving for innovation and improvement. They invest in employee growth and development through comprehensive training programs and clear career paths. The bank offers competitive compensation and a comprehensive benefits package, including health insurance, retirement plans, and paid vacation. They foster a positive and inclusive company culture, where employees are part of a close-knit team that celebrates individuality and promotes collaboration. City National Bank is an Equal Opportunity Employer, including Disability/Vets.

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Nice To Haves

• college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Benefits

• health insurance
• retirement plans
• paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees