Customer Service Representative
About The Position
We’re in the business of providing utility management with excellent service that exceeds customer expectations. We are a growing company, that’s why we’re in search of personable, energetic people to grow our team of Customer Service. We’re looking for someone who gets excited about helping others, likes to work collaboratively on a team, and enjoys being in-person in an office environment. At Pioneer Energy Management, our Customer Service Representatives are the ‘voice of the company’ and are essential in providing our top-notch customer experience. Customer Service Representatives are highly competent professionals responsible for providing prompt and precise support to clients concerning service or billing issues. This entails addressing inquiries, facilitating payment processing, and resolving technical problems. They also manage the monthly invoicing for residents and assist clients with their utilities management. The work schedule is Monday - Thursday 11:30AM - 8PM, and Friday 9:30AM-6PM. We believe that it’s the PEOPLE who make the difference. If you think you’d be a great culture fit at our award-winning company, we’re willing to train the right people from the ground up! Ideal candidates thrive in team environments, and get energized by building relationships. No day is the same, so adaptability is important. And above all else, we value integrity in everything our team members do. Founded in 2003, PEM is a full-service utility management company offering tailored solutions and best-in-class customer service. We offer meter installation, reading, billing, collections and street light repair services. Our mission is to provide excellent service that exceeds customer expectations. And our core principles include: Community. Service. Value. Passion. Integrity. And Teamwork. We also prioritize giving back to the community, and have surpassed $2 million donated to our charitable partners. At 22 years in business, that’s a glimpse of where we’ve been so far. We hope you’ll join our team and be excited about where we’re going. If this journey sounds like one you’d like to be a part of, we encourage you to apply. We look forward to meeting you!
Requirements
- personable
- energetic
- thrive in team environments
- get energized by building relationships
- adaptability
- integrity
Responsibilities
- providing prompt and precise support to clients concerning service or billing issues
- addressing inquiries
- facilitating payment processing
- resolving technical problems
- manage the monthly invoicing for residents
- assist clients with their utilities management
Benefits
- Competitive salaries
- Company-paid health insurance after 90 days
- Paid holidays and time off
- 401(k) retirement savings with company match
- Extensive training and development opportunities
- Opportunities to volunteer and give back to the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
