Customer Service Representative - Eleven36

Boelter•Pewaukee, WI

35d•Remote

About The Position

CUSTOMER SERVICE REPRESENTATIVE - Eleven 36 Belong to the Boelter community that brings people together... We value the individual where your unique perspective builds a stronger community and fuels our passion for authentic relationships. POSITION SUMMARY: The role of remote CSR in Eleven36 is the vital first point of contact for customers as well as providing support to our manufacturing partners, and sales team. The primary focus of the position is to support our customers, manufacturers, and sales team to final resolution of any issues they encounter; the ability to research products and assist with quoting product. Responsibilities also include answering general inquiries to ensure timely and accurate customer order fulfillment, shipping and billing error resolution and responding to internal and external customer inquiries. Logistics experience highly preferred.

Requirements

Associates/Bachelor’s degree preferred or 3-5 years related experience.
Proficiency in Word, Excel and Microsoft Outlook.

Nice To Haves

Previous logistics experience highly preferred.
Knowledge in Hubspot, and the Foodservice Industry is a plus.

Responsibilities

Provide highest quality customer service and support to customers, manufacturers, and sales team.
Exceptional organizational, written, and verbal skills with the ability to manage a high level of emails, calls and chats while working autonomously.
Process customer orders as needed (via phone, chat, or email) ensuring timely delivery and follow-up to customers, including daily responsibility of working backorder and open order reports.
Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve freight tracking, freight quotes, rush orders and credit issues among a variety of other requests.
Organize, schedule and track inbound/outbound shipments using various transport modes.
Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential.
Communicate with sales and purchasing to inform them of possible product and sales challenges.
Problem resolution for customer complaints or delivery issues.
Participation in Virtual Meetings: The successful candidate must have the ability and willingness to actively participate in all mandatory meetings with their camera turned on. This includes team meetings, project updates, and any other meetings deemed necessary for effective communication and collaboration. Being on video helps foster better connections and engagement among team members.
Maintaining an Appropriate Workstation: To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment, a stable internet connection, and access to the necessary tools and software to perform your job effectively. You will be responsible for maintaining your remote workstation in compliance with company guidelines.