Customer Service Representative

All States Ag Parts, LLC. • Whitewater, WI

8h

About The Position

The Customer Service Representative is responsible for assisting phone and walk in customers with sales of used, new and rebuilt parts/equipment while ensuring outstanding customer satisfaction through effective communication and efficient handling of customer inquiries. This role requires a strong commitment to providing exceptional service and the ability to thrive in a fast-paced environment.

Requirements

• High School graduate, or equivalent work experience.
• 1-3 years customer support/service experience.
• Proficient with Microsoft Office Suite or related software.
• Intermediate to advanced knowledge of agricultural/construction or material handling products and their markets.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Ability to work independently and on a team.

Responsibilities

• Responds promptly to customer inquiries in a professional and courteous manner.
• Provides accurate information about products, services, and company policies.
• Provides price quotes to customers utilizing company standards for pricing and for accurate freight quotes.
• Collaborates with other departments to resolve complex issues and escalates when necessary.
• Clearly and concisely communicates information regarding products, services, and resolutions to customers.
• Keeps customers informed about the status of their inquiries and provides follow-up when necessary.
• Documents and reports customer feedback and recurring issues to the appropriate teams.
• Stays up-to-date on product knowledge and company policies to provide accurate information to customers.
• Assists in training new customer service representatives as needed.
• Participates in ongoing training and quality assurance programs to enhance performance.
• As experience develops on the basic job requirements, duties may be enhanced to require additional tasks including but not limited to: processing orders from online sales, confirming third party shipments to our customers, and answering questions from our online customers.
• Performs all other duties as assigned.
• Complies with the requirements of the company’s ISO 9001 Quality Management System (when required).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED