Customer Service Representative
About The Position
The Customer Service Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments and ensuring freight is managed and shipped in an accurate and timely manner. Position Responsibilities Coordinate and monitor transportation activities across multiple shipments and carriers. Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges. Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures. Track shipment status, ETAs, and exceptions while ensuring accurate and timely updates. Proactively identify opportunities to improve load coverage, communication flow, and operational efficiency. Take ownership in resolving issues resolving operational issues such as delays, schedule changes, and last-minute adjustments without waiting for direction. Accept, pre-accept freight, verifying mileage, verifying rates and entering load information into TMS system. Develop and maintain strong customer relationships to allow for the greatest opportunities in generating freight volumes. Maintain accurate documentation and operational records. Provide coverage during peak periods and support business-critical timelines.
Requirements
- Strong sense of urgency and accountability.
- Excellent written and verbal communication skills.
- Ability to multitask and thrive in a deadline driven environment.
- Strong knowledge of Microsoft office suite.
- Strong organizational skills with high attention to detail, while working under pressure managing competing priorities simultaneously.
- Bachelor’s degree in supply chain or business management required. 1 year of relevant work experience may be substituted for each year of education required.
- 1+ Logistics or transportation experience required.
Responsibilities
- Coordinate and monitor transportation activities across multiple shipments and carriers.
- Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges.
- Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures.
- Track shipment status, ETAs, and exceptions while ensuring accurate and timely updates.
- Proactively identify opportunities to improve load coverage, communication flow, and operational efficiency.
- Take ownership in resolving issues resolving operational issues such as delays, schedule changes, and last-minute adjustments without waiting for direction.
- Accept, pre-accept freight, verifying mileage, verifying rates and entering load information into TMS system.
- Develop and maintain strong customer relationships to allow for the greatest opportunities in generating freight volumes.
- Maintain accurate documentation and operational records.
- Provide coverage during peak periods and support business-critical timelines.
Benefits
- Competitive Compensation
- Pay Range: $40,000.00-$45,000
- 401(k) Match: Build your future with our generous company match.
- Serious Health Condition Pay: Financial protection when it matters most.
- Robust Health & Wellness Benefits
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
- Time to Recharge
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
- Culture-Driven Perks
- Casual Dress Code: Dress for your day.
- Tuition Reimbursement: Advance your education with financial support.
- Employee Discount Program: Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance: Meaningful support for growing families.
- Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
- Pet Insurance: To protect your furry family members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
