Customer Service Representative

Exxel Outdoors LLC•Haleyville, AL

5h•Onsite

About The Position

The Customer Service Representative (CSR) role is responsible for delivering the highest quality customer service possible to our consumers. The CSR contributes to the success of Exxel Brands by guiding customers to find the right outdoor product for their needs by answering product questions; providing technical support for our products; and assisting consumers with the warranty and return processes via phone and email. This position is responsible for entering in sales orders and issuing Return Authorizations for credit memos.

Requirements

Minimum of 2 years of Customer Service experience. Preferably in consumer products, retail or dealer-based environment.
Excellent interpersonal and communication skills.
Must be a team player and have the ability and desire to earn the respect of team members through actions and contributions.
Proficient in Microsoft Office (Excel, Word, Outlook).

Nice To Haves

Sales + Call Center experience preferred.
Personal knowledge/experience in outdoor leisure consumer products is a huge plus.

Responsibilities

Delivers exceptional and timely customer service to our consumers via phone and email regarding product, sales orders, and warranty/repair questions.
Data entry of sales orders. Audits all orders for accuracy in style number, quantity, pricing, etc. Corrects errors as required based on current inventory. Establishes shipping priorities and communicates costs and methods, while ensuring shipments are expedited as needed.
Coordinates information as needed with Sales, Product Development, and the Distribution Centers.
Works closely with the inventory team and the parts warehouse to communicate proper needs of warranty parts.
Handles all aspects of Return Authorizations for consumers.
Maintains proper files and records for all Consumer service activities.
Inspects actual product returns from consumers.
Maintains and sorts the daily customer service email in an accurate and efficient manner.
Works on projects that enhance and/or streamline processes.
Writes standard documentation using an established format.