Customer Service Representative

Ninja Partners LLC

76d • Remote

About The Position

Join a mission‑driven team where every conversation makes a real difference—helping people live healthier, happier lives while building your career in customer service. With remote flexibility, continuous training, and clear growth opportunities, this role is more than a job—it’s your chance to grow, thrive, and make an impact.

Requirements

• Customer Service Experience: At least 1 year of prior customer service experience, preferably in a call center environment.
• Communication Skills: Strong verbal and written communication abilities, with the capacity to engage customers clearly and professionally.
• Technical Proficiency: Comfortable using computers and a variety of software applications to manage customer interactions.
• Outbound Call Experience: Proven ability to handle outbound calls effectively.

Nice To Haves

• CRM Knowledge: Prior experience with Customer Relationship Management (CRM) systems is preferred.
• Multi‑Channel Support: Experience providing support through both email and voice channels is preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and outbound calls
• Provide accurate information about products and services to help customers make informed decisions
• Resolve customer issues efficiently, ensuring timely solutions that meet or exceed expectations
• Follow up with customers to confirm concerns have been fully addressed and resolved
• Document all interactions thoroughly and accurately in the organization’s CRM system
• Adhere to company policies and procedures, maintaining compliance and consistency in every interaction
• Achieve and exceed performance targets by meeting KPIs related to customer satisfaction, response times, and resolution rates
• Engage in continuous learning through training programs and knowledge modules to stay current on products, services, and processes
• Collaborate with cross‑functional teams to resolve complex issues and improve the overall customer journey
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform additional duties as assigned, contributing to the team’s success and organizational goals

Benefits

• Competitive Salary
• Remote Work-Setup
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed