Customer Service Representative | Chat Technical Support (On-Site)
About The Position
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Chat Repair Representative at Spectrum may be right for you! As a Chat Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you'll have the opportunity to make a positive difference for our subscribers and the company. WHAT OUR CHAT REPAIR AGENTS ENJOY MOST Interacting with customers through our web-based chat platform Effectively handling questions and concerns related to video, Internet, and phone products and services Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running Coordinating customer service escalations with local management to determine the need for a field technician visit Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you'll thrive inside our team-oriented environment.
Requirements
- High school diploma or equivalent
- Ability to work a variety of schedules including nights, weekends, and holidays
- Ability to read, write, speak and understand English
Nice To Haves
- 1+ year customer service experience
- 6+ months working with computers and multiple software applications
- Experience in cable or telecommunications call centers
- MS Office and personal computer skills
- Communication, dependability, multi-tasking, typing, customer service skills
- Problem-solving, critical thinking, attention to detail, tech savvy, resilient abilities
Responsibilities
- Interacting with customers through our web-based chat platform
- Effectively handling questions and concerns related to video, Internet, and phone products and services
- Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running
- Coordinating customer service escalations with local management to determine the need for a field technician visit
- Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences
Benefits
- comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Telecommunications
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
