Customer Service Representative

Authority Brands • Fitchburg, MA

16d • Onsite

About The Position

The Seasonal Customer Service Representative (CSR) is responsible for delivering high-quality customer support and sales services during the seasonal operational period. This is a desk-based role that includes both inbound customer service and outbound sales calls. The CSR must be comfortable working in a fast-paced environment, handling a high volume of interactions, and adapting to fluctuating schedules.

Requirements

• High school diploma or equivalent required.
• Prior customer service and/or sales experience preferred.
• Strong verbal and written communication skills.
• Ability to work flexible hours, including weekends.
• Proficiency with computers, phone systems, and CRM software.
• Dependable, punctual, and team-oriented.

Nice To Haves

• Prior customer service and/or sales experience preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Make outbound sales calls to existing and potential customers to promote products/services.
• Provide accurate information regarding offerings, pricing, and policies.
• Document all customer interactions and maintain detailed records in the system.
• Resolve customer issues and escalate complex cases as needed.
• Collaborate with team members and other departments to ensure efficient service and sales delivery.
• Adhere to company protocols, customer service standards, and sales procedures.

Benefits

• Hourly wage as defined by company policy.
• Commission is earned on qualifying sales.
• Commission structure will be outlined during training and onboarding.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED