Overnight Customer Service Representative (NV) - $22/hr
About The Position
At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, youll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers. If you have experience or an interest in customer service and in fast-paced or high-stakes environments, this is your opportunity to make a real impact. Our 24/7 call center never closes; customer service representative (CSR) schedules include weekends, holidays and rotating days; with various stable shifts to choose from that accommodate individual needs; you can plan your life while doing meaningful work. At Rapid Response you will find a work culture that emphasizes employee well-being and fosters an environment of respect, inclusion and diversity. No prior industry experience is necessary! We provide extensive 4-week training.
Requirements
- Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
- Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting
- Successfully clear drug screen and background check to meet industry and security licensing requirements
Responsibilities
- Successfully complete all required training and follow company protocols and procedures
- Process outbound calls to customers and authority agencies in a call center setting, some inbound.
- Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
- Respond to, verifies, and dispatches on emergency signals
- Handle security alarm activations for residences and businesses in a professional manner
- Multitask and remain calm in various stressful situations
Benefits
- Annual salary increases, shift differentials, and performance bonuses
- Medical, Dental, Vision, and 401k
- Additional compensation for bilingual in Spanish
- Paid Vacation and Sick Time
- Wellness Program + Wellness DAYS OFF
- Internal advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
Associate degree
Number of Employees
501-1,000 employees
