Customer Service Representative
About The Position
Receives (by telephone, fax or email) requests for quotations, orders and lead times from customers. Makes quotations on standard items, processes orders, and relays pertinent order information to the customer. Coordinates with other departments in handling purchase orders, and providing value added services to customers. Supervisory Responsibilities: None. Duties/Responsibilities: Assists customers and AHP outside sales representatives by responding to the following in a timely manner: requests for quotes, order entries/inquiries, application assistance, product selection, and resolving customer issues. Uses P21 system to retrieve customer information, stock status information, the status of purchase orders, and make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information. Checks with accounting department concerning credit status of customer when orders are entered into P21 System. Contacts vendors to locate requested items in order to meet customer's delivery requirements. Relay this information to customer. Our Benefits! #1 CULTURE!!! Fun, Family-Oriented Work Environment! Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"! AHP is an Equal Opportunity Employer
Requirements
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Mechanical Aptitude a plus.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite or related software to complete reports and logs.
- Proven ability to work effectively in a team environment with associates.
- High school diploma or general education degree (GED) is required.
- Related experience and/or training are strongly preferred.
Nice To Haves
- Mechanical Aptitude a plus.
- Related experience and/or training are strongly preferred.
Responsibilities
- Assists customers and AHP outside sales representatives by responding to the following in a timely manner: requests for quotes, order entries/inquiries, application assistance, product selection, and resolving customer issues.
- Uses P21 system to retrieve customer information, stock status information, the status of purchase orders, and make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
- Checks with accounting department concerning credit status of customer when orders are entered into P21 System.
- Contacts vendors to locate requested items in order to meet customer's delivery requirements. Relay this information to customer.
Benefits
- Medical, Dental, and Vision benefits that begin on your 1st day of work!
- Employee Stock Ownership Plan (ESOP)
- Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
- 10 Paid Holidays per year
- Vacation & Personal Time
- Employer HSA Contribution
- Company Paid Bereavement Time
- Company Paid Maternity and Paternity Leave
- On-site Gym
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
