Customer Service Representative

NOV Inc. • Houston, TX

6h

About The Position

Responsibilities:
Provide customer with sales quotations, mainly consisting of equipment spare parts.
Verify that customer purchase orders are correct, and match shared internal documents.
Convert sales quotations to sales orders and verify their accuracy.
Print pick tickets and send to Inventory and Materials Coordinators.
Follow the order through established process steps as necessary.
Enter internal work orders as required to pull parts and close work orders when completed.
Receive customer inquiries through customer portals and email communications.
Collaborate with internal operations representatives for technical support.
Effectively communicate with internal staff and customers regarding customs requirements, shipping documents and invoices.
Coordinate with production control regarding back orders and active manufacturing efforts.
Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts.
Maintain good organizational skills and attention to detail to help resolve any related order discrepancies.
Other tasks in support of operations as assigned.
Qualifications/Requirements:
Experience with JD Edwards or similar MRP system preferred.
Experience with Microsoft Office Suite.
Open to the challenge of learning new computer-based systems and processes.
Prior experience in commercial sales and industrial equipment preferred.

Requirements

• Experience with JD Edwards or similar MRP system preferred.
• Experience with Microsoft Office Suite.
• Open to the challenge of learning new computer-based systems and processes.
• Prior experience in commercial sales and industrial equipment preferred.

Responsibilities

• Provide customer with sales quotations, mainly consisting of equipment spare parts.
• Verify that customer purchase orders are correct, and match shared internal documents.
• Convert sales quotations to sales orders and verify their accuracy.
• Print pick tickets and send to Inventory and Materials Coordinators.
• Follow the order through established process steps as necessary.
• Enter internal work orders as required to pull parts and close work orders when completed.
• Receive customer inquiries through customer portals and email communications.
• Collaborate with internal operations representatives for technical support.
• Effectively communicate with internal staff and customers regarding customs requirements, shipping documents and invoices.
• Coordinate with production control regarding back orders and active manufacturing efforts.
• Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts.
• Maintain good organizational skills and attention to detail to help resolve any related order discrepancies.
• Other tasks in support of operations as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed