Customer Service Representative
About The Position
The Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and/or concerns related to their Children's Mercy billing or sensitive financial matters. The incumbent supports Children's Mercy's financial health and strategic goals by encouraging payment and self-pay collections for services rendered. This position maintains working knowledge of hospital and organizational billing, charges, and collections policies. This is a Monday-Friday position, 8:00AM - 4:30PM. This role is expected to be on the phone the majority of their shift and should communicate with department team if needing to step away. It is critical they remain at their desk and answer calls as they come in. The call volume received is high and the individual hired into this role will show resilience and professionalism while handling a high volume of calls. Call Center experience is preferred This role will have flexibility to work from home for most shifts. However, this individual will need to be able to commute on-site as needed for backup, training, meetings, etc. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.
Requirements
- Associate's Degree and No Experience necessary/On-the-Job Training Customer Service Experience, Patient Accounts Experience, Revenue Cycle Experience, Medical Insurance Billing or
- HS diploma or equivalent and 1-2 years experience Customer Service Experience, Patient Accounts Experience, Revenue Cycle Experience, Medical Insurance Billing
Nice To Haves
- Call Center experience is preferred
Responsibilities
- Responds to both verbal and written requests for information from guarantors, payors, and other internal and external customers
- Reviews and responds to parent mail and voicemail messages received.
- Reviews and resolves patient and family requests received through the Patient Financial Services website.
- Special projects and/or miscellaneous tasks
Benefits
- The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
- Learn more about Children’s Mercy benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
