Customer Service Representative
About The Position
Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges. This role involves courteously answering incoming telephone calls and assisting walk-in customers, utilizing the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs. The representative will also perform computer related input and other clerical tasks relating to inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits. They are expected to develop a thorough knowledge of all departments, products, services, and delivery schedules, enthusiastically participate in annual market objectives, promotional programs and contests, and support other members of the office staff by cross-training within the department and offering assistance as needed. Miscellaneous office duties such as filing, photocopying, and shredding are also part of the role.
Requirements
- Dependability
- Good communication and listening skills
- Accuracy, organization, and attention to detail
- Ability to work in a dynamic environment without distraction
- Courteous demeanor and professional appearance
- Flexibility to work seasonal overtime
- Trouble shooting skills – within and between departments
- The ability to adapt to change
Nice To Haves
- A high school diploma or equivalent is preferred.
- One year of previous customer service experience including computer work is preferred.
Responsibilities
- Courteously answer incoming telephone calls and assist walk-in customers.
- Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
- Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
- Develop a thorough knowledge of all departments, products, services, and delivery schedules.
- Enthusiastically participates in annual market objectives, promotional programs and contests.
- Support other members of the office staff by cross-training within the department and offering assistance as needed.
- Perform other miscellaneous office duties such as filing, photocopying, and shredding.
Benefits
- Highly Competitive Compensation and Industry Leading Benefits
- Paid weekly!
- Health Insurance – Premiums as low as $6 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and paid holidays
- Tuition assistance for employees and scholarships available for employees’ children
- Discounts on our products and services
- Opportunities for growth throughout our footprint.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
